Terms & Conditions

Last Updated: July 28, 2026

These Terms & Conditions (“Terms”) govern your access to and use of the VilSal Connect website, platform, software, services, features, and related products (collectively, the “Services”).

VilSal Connect (“VilSal Connect,” “we,” “us,” or “our”) provides a cloud-based interpretation management platform that supports dispatch, scheduling, live audio and video sessions, interpreter management, quality assurance, reporting, analytics, billing, and AI-powered automation.

By accessing or using the Services, you agree to these Terms. If you do not agree, you must not access or use the Services.

1. Eligibility and Authority

You must be legally able to enter into these Terms and use the Services.

If you use VilSal Connect on behalf of a company, organization, government entity, healthcare provider, interpretation agency, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms.

In that case, “you” and “your” refer to both you and the organization you represent.

2. Account Registration

Certain features require a user account.

You agree to provide accurate, complete, and current information when creating or managing an account. You are responsible for:

• Maintaining the confidentiality of account credentials

• Managing authorized users under your organization

• Assigning appropriate user roles and permissions

• Keeping account information current

• Preventing unauthorized access

• Promptly notifying us of suspected unauthorized account activity

You are responsible for activities performed through your account unless unauthorized use results directly from our failure to maintain reasonable security measures.

3. Authorized Use of the Platform

Subject to these Terms and any applicable subscription agreement, VilSal Connect grants you a limited, non-exclusive, non-transferable, revocable right to access and use the Services for your authorized internal business purposes.

You may use the platform to:

• Request and manage interpretation services

• Schedule interpretation sessions

• Dispatch and match interpreters

• Conduct authorized audio and video interpretation sessions

• Manage organizations, users, clients, interpreters, and sessions

• Access reporting, quality assurance, analytics, billing, and related features

• Use approved platform integrations and automation tools

Your use must comply with these Terms, applicable laws, and any additional agreements governing your subscription.

4. User Roles and Organization Administration

VilSal Connect may provide different access levels for administrators, clients, interpreters, and other authorized users.

Organizations are responsible for:

• Managing user access

• Assigning appropriate permissions

• Maintaining accurate user information

• Removing access when users are no longer authorized

• Reviewing activity and session information

• Ensuring that users comply with applicable policies and laws

VilSal Connect is not responsible for unauthorized access resulting from an organization’s failure to manage users, permissions, or credentials appropriately.

5. Interpretation Requests and Dispatch

The platform may support on-demand and scheduled interpretation requests.

VilSal Connect may use availability, language, specialization, qualifications, priority, organization settings, routing rules, and other relevant information to support interpreter matching and dispatch.

Automated matching and dispatch features are designed to improve operational efficiency but do not guarantee that:

• An interpreter will always be available

• A request will be accepted

• A specific interpreter will be selected

• A session will begin within a particular time

• Every match will satisfy all organizational preferences

Organizations remain responsible for reviewing their routing rules, interpreter qualifications, service requirements, and operational settings.

6. Audio and Video Sessions

The Services may provide live audio and video communication capabilities.

You are responsible for ensuring that all participants are authorized to participate and that the use of audio or video services complies with applicable laws, professional requirements, organizational policies, and contractual obligations.

You must not use the platform to:

• Record or monitor individuals unlawfully

• Misrepresent your identity or qualifications

• Transmit unlawful, harmful, abusive, or infringing content

• Interfere with the privacy or rights of participants

• Use the Services for unauthorized surveillance

Service quality may be affected by internet connectivity, device performance, network conditions, third-party infrastructure, or other factors outside our reasonable control.

7. Session Recording and Quality Assurance

Certain plans or platform configurations may include session recording and quality assurance features.

Recording may be subject to organization settings, user permissions, applicable law, contractual obligations, and required notices or consent.

Organizations are solely responsible for determining whether recordings are legally permitted and for obtaining any required consent or providing required notices.

VilSal Connect does not guarantee that the use of recording features will satisfy all legal, regulatory, or industry-specific requirements.

8. Subscription Plans and Fees

VilSal Connect may offer Essential, Professional, Enterprise, and other subscription plans.

Current pricing and included features may be displayed on our website, in a proposal, order form, subscription agreement, or other applicable commercial document.

Unless otherwise agreed in writing:

• Subscription fees are charged according to the selected plan

• Fees are payable in advance for the applicable billing period

• Fees are non-refundable except where required by law or expressly stated in a written agreement

• Taxes and government charges may be added where applicable

• Plan features and usage limits may vary

9. Usage-Based Charges

Certain Services may include routing minutes, session capacity, storage, recordings, or other usage limits.

Additional usage may be billed on a pay-as-you-go basis or according to the pricing stated in your applicable agreement.

You are responsible for reviewing usage and applicable charges. We may provide usage information through the platform, invoices, reports, or other account communications.

10. Payment and Billing

You agree to provide accurate billing and payment information and authorize VilSal Connect or its authorized payment providers to charge applicable fees.

If payment is overdue, we may, where permitted by law:

• Charge applicable late fees or interest

• Suspend access to some or all Services

• Restrict certain platform features

• Require payment before restoring access

• Terminate the applicable subscription

You remain responsible for all undisputed fees incurred before cancellation or termination.

11. Free Trials, Demos, and Promotional Access

We may provide demonstrations, trials, pilot access, promotional services, or limited-access features.

Unless otherwise stated in writing:

• Trial and promotional access may be limited in duration or functionality

• We may modify or end promotional access at any time

• Trial data may be deleted after the trial period

• Trial services may be provided without warranties

• Use of trial access remains subject to these Terms

12. Acceptable Use

You must not, and must not permit any user to:

• Violate applicable laws or regulations

• Use the Services for unlawful, fraudulent, or harmful purposes

• Access another user’s account without authorization

• Circumvent security measures or access controls

• Interfere with platform operations

• Introduce malware, harmful code, or malicious content

• Attempt to gain unauthorized access to systems or data

• Reverse engineer, decompile, or attempt to extract source code except where prohibited by law

• Copy, modify, or create derivative works from the Services without authorization

• Resell, lease, sublicense, or commercially exploit the Services without written permission

• Use the platform to violate privacy, confidentiality, intellectual property, or other legal rights

• Misrepresent interpreter qualifications, identity, availability, or professional credentials

• Use automated tools to access the platform without authorization

We may investigate suspected violations and suspend or terminate access where reasonably necessary to protect the Services, users, organizations, or applicable rights.

13. Customer Data

You retain ownership of information and content submitted to the platform by you or your authorized users (“Customer Data”).

You grant VilSal Connect a limited right to host, store, process, transmit, reproduce, and otherwise use Customer Data only as necessary to:

• Provide and maintain the Services

• Process interpretation requests

• Enable dispatch and communication

• Generate authorized reports and analytics

• Provide support

• Maintain security

• Comply with legal obligations

• Enforce these Terms

You are responsible for ensuring that you have all necessary rights, permissions, notices, and legal authority to submit and process Customer Data through the Services.

14. Privacy and Data Protection

Our collection and use of personal information are described in our Privacy Policy.

Where required by applicable law, additional data protection agreements may apply.

Organizations are responsible for ensuring that their use of VilSal Connect complies with applicable privacy, healthcare, employment, communications, and data protection laws.

15. HIPAA and Regulated Information

VilSal Connect may provide HIPAA-ready capabilities and security features for eligible use cases.

HIPAA compliance is not automatic and may depend on:

• The selected subscription and platform configuration

• The services being used

• Applicable agreements

• Customer policies and procedures

• User access controls

• Required administrative and technical safeguards

Where required, a separate Business Associate Agreement or other agreement may be necessary.

Customers are responsible for determining whether their intended use requires additional agreements, configurations, safeguards, or compliance measures.

16. Intellectual Property

VilSal Connect and its licensors retain all rights, title, and interest in the Services, including:

• Software

• Platform designs

• User interfaces

• Features

• Workflows

• Branding

• Logos

• Documentation

• Technology

• Reports and platform materials

• Intellectual property rights

These Terms do not transfer ownership of the Services or VilSal Connect intellectual property to you.

You may not use VilSal Connect trademarks, logos, or branding without prior written permission.

17. Feedback

If you provide suggestions, feedback, ideas, or recommendations regarding the Services, you grant VilSal Connect a worldwide, perpetual, irrevocable, royalty-free right to use and incorporate that feedback without compensation or restriction.

18. Third-Party Services and Integrations

The platform may interact with third-party services, integrations, communication providers, payment processors, or other external technologies.

VilSal Connect is not responsible for third-party services, including their availability, security, content, policies, or performance.

Your use of third-party services may be subject to separate terms and privacy policies.

19. Service Availability

We aim to provide reliable and secure Services but do not guarantee uninterrupted or error-free availability.

The Services may be temporarily unavailable due to:

• Maintenance

• Software updates

• Security measures

• Infrastructure issues

• Internet or network failures

• Third-party service interruptions

• Events outside our reasonable control

We may modify, update, suspend, or discontinue features when reasonably necessary.

20. Disclaimers

THE SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, EXCEPT WHERE EXPRESSLY STATED IN A WRITTEN AGREEMENT.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, VILSAL CONNECT DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, RELIABILITY, AND UNINTERRUPTED AVAILABILITY.

VILSAL CONNECT DOES NOT GUARANTEE:

• Continuous platform availability

• Error-free operation

• Specific response times

• Interpreter availability

• Successful interpreter matching

• Specific business results

• Compliance with every law or industry requirement

• That all automated recommendations or routing outcomes will be accurate

21. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, VILSAL CONNECT AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, PARTNERS, AND LICENSORS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, REVENUE, DATA, BUSINESS OPPORTUNITIES, OR GOODWILL.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, VILSAL CONNECT’S TOTAL LIABILITY ARISING FROM OR RELATED TO THE SERVICES WILL NOT EXCEED THE AMOUNT PAID BY THE CUSTOMER TO VILSAL CONNECT FOR THE APPLICABLE SERVICES DURING THE TWELVE MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

Some jurisdictions do not allow certain limitations of liability. In those jurisdictions, liability will be limited to the maximum extent permitted by law.

22. Indemnification

You agree to defend, indemnify, and hold harmless VilSal Connect and its affiliates, officers, directors, employees, partners, and licensors from claims, damages, losses, liabilities, costs, and expenses arising from:

• Your use of the Services

• Your violation of these Terms

• Your violation of applicable law

• Your misuse of audio, video, recording, or communication features

• Your failure to obtain required permissions or consent

• Customer Data submitted through your account

• Your violation of another person’s rights

23. Suspension and Termination

We may suspend or terminate access to the Services if:

• You violate these Terms

• Fees remain unpaid

• Your use creates a security, legal, or operational risk

• We are required to do so by law

• Your account is used fraudulently or unlawfully

• Your organization requests suspension or termination

You may cancel your subscription according to your applicable agreement or account terms.

Termination does not remove obligations that arose before termination, including payment obligations.

24. Effect of Termination

After termination or expiration:

• Your right to access the Services will end

• Certain data may remain available for a limited period according to applicable agreements or retention policies

• We may delete or de-identify information after applicable retention periods

• Provisions that should reasonably survive termination will remain effective

25. Changes to the Services

We may update, improve, modify, replace, or discontinue features to maintain security, improve performance, comply with legal requirements, or develop the platform.

Where a material change significantly affects paid Services, we may provide notice where reasonably practical or legally required.

26. Changes to These Terms

We may update these Terms from time to time.

When changes are made, we will update the “Last Updated” date. Material changes may be communicated through the platform, by email, or through another appropriate method.

Continued use of the Services after updated Terms become effective constitutes acceptance of the updated Terms to the extent permitted by law.

27. Governing Law and Disputes

These Terms will be governed by the laws specified in the applicable subscription agreement, order form, or other written agreement between VilSal Connect and the customer.

If no governing law is specified, applicable law will be determined according to the jurisdiction in which the relevant VilSal Connect contracting entity is established.

Any dispute will be handled according to the dispute resolution provisions in the applicable written agreement, where one exists.

28. General Provisions

These Terms, together with the Privacy Policy and any applicable subscription agreement, order form, data protection agreement, Business Associate Agreement, or other written agreement, form the complete agreement regarding the Services.

If any provision is found unenforceable, the remaining provisions will remain in effect.

Our failure to enforce a provision does not waive our right to enforce it later.

You may not transfer your rights or obligations under these Terms without our written consent. VilSal Connect may transfer its rights or obligations in connection with a merger, acquisition, restructuring, or sale of assets.

29. Contact Us

If you have questions about these Terms or the Services, please contact VilSal Connect through the website or through the contact information provided in your applicable agreement.

VilSal Connect
Interpretation Management Platform