Privacy Policy

Last Updated: July 28, 2026

VilSal Connect (“VilSal Connect,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information of our website visitors, customers, organizations, administrators, clients, interpreters, and other authorized users.

This Privacy Policy explains how we collect, use, store, share, and protect information when you visit our website, use the VilSal Connect platform, request a demo, create an account, schedule or participate in interpretation sessions, or otherwise interact with our services.

By accessing or using VilSal Connect, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

We may collect information directly from you, from your organization, automatically through your use of the platform, or from authorized third-party integrations.

Information You Provide

Depending on how you interact with VilSal Connect, we may collect:

• Full name
• Work email address
• Phone number
• Company or organization name
• Organization type
• Monthly interpretation volume
• Interpretation needs, requested languages, expected usage, and other information submitted through our forms
• Account credentials and user profile information
• Interpreter qualifications, languages, specializations, availability, and professional information
• Billing, invoicing, and payment-related information
• Communications, support requests, feedback, and other information you choose to provide

Platform and Session Information

When you use VilSal Connect, we may process information related to interpretation operations, including:

• Interpretation requests
• Requested languages and specializations
• Scheduled session details
• On-demand session details
• Interpreter matching and dispatch information
• Interpreter availability and routing status
• Session dates, times, duration, and status
• Audio and video session metadata
• Session history
• Quality assurance information
• Reports, analytics, and operational records
• Billing and invoicing information

Where enabled by an organization and permitted by applicable law, audio or video sessions may be recorded for quality assurance, compliance, training, operational review, dispute resolution, or other authorized business purposes.

Automatically Collected Information

When you visit our website or use the platform, we may automatically collect certain technical information, such as:

• IP address
• Browser type and version
• Device type
• Operating system
• Platform activity
• Login activity
• Usage data
• Pages or features accessed
• Session timestamps
• Diagnostic and performance information
• Cookies and similar technologies

2. How We Use Information

We may use collected information to:

• Provide, operate, maintain, and improve VilSal Connect
• Create and manage user accounts
• Authenticate users and protect account security
• Process interpretation requests
• Match requests with qualified and available interpreters
• Route and dispatch interpretation sessions
• Enable secure live audio and video communication
• Schedule and manage interpretation sessions
• Maintain session history and operational records
• Support recording and quality assurance features where enabled
• Generate reports, analytics, and platform insights
• Process billing, invoicing, and payments
• Provide customer service and technical support
• Respond to demo requests and business inquiries
• Communicate important service, account, security, and operational information
• Monitor platform performance and prevent misuse
• Detect, investigate, and address fraud, security incidents, or unauthorized activity
• Comply with applicable laws, regulations, contractual obligations, and lawful requests
• Develop and improve automation, routing, analytics, and other platform capabilities

We may use aggregated or de-identified information for analytics, research, service improvement, and business purposes where permitted by law.

3. How We Share Information

We may share information only as necessary to operate the platform, provide services, comply with legal obligations, or support authorized business activities.

Information may be shared with:

Authorized Users and Organizations

Information may be made available to authorized administrators, clients, interpreters, organization personnel, and other users according to their assigned roles, permissions, and platform settings.

Service Providers

We may use trusted third-party service providers to support hosting, cloud infrastructure, communications, analytics, security, customer support, payment processing, email delivery, and other operational functions.

These providers may access information only as necessary to perform services on our behalf and subject to appropriate contractual or legal obligations.

Legal and Compliance Requirements

We may disclose information when required or permitted by law, regulation, legal process, government request, court order, or other lawful authority.

Business Transfers

If VilSal Connect is involved in a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, information may be transferred as part of that transaction, subject to applicable legal requirements.

We do not sell personal information in exchange for money.

4. Audio, Video, and Session Recordings

VilSal Connect supports secure live audio and video interpretation sessions. Certain organizations may enable recording features for quality assurance, compliance, training, operational review, or other authorized purposes.

Recording availability, access, retention, and use may depend on:

• Organization settings
• User permissions
• Applicable laws and regulations
• Contractual requirements
• Customer policies
• Consent or notice requirements

Organizations using recording features are responsible for ensuring that appropriate notices, permissions, consents, and legal requirements are satisfied before recording or processing session content.

Users should not assume that a session is unrecorded unless this is clearly confirmed by the applicable organization or platform settings.

5. HIPAA and Sensitive Information

VilSal Connect is designed to support secure interpretation operations and may offer HIPAA-ready capabilities where applicable.

HIPAA compliance depends on the specific services, configurations, agreements, customer responsibilities, and applicable legal requirements. The availability of HIPAA-ready infrastructure does not automatically make every use of the platform HIPAA compliant.

Where VilSal Connect processes protected health information or other regulated information on behalf of a covered entity or other regulated organization, additional agreements, including a Business Associate Agreement where applicable, may be required.

Organizations are responsible for configuring and using the platform in accordance with applicable privacy, healthcare, security, and data protection requirements.

6. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.

Our security measures may include access controls, authentication, role-based permissions, secure cloud infrastructure, monitoring, logging, and other appropriate safeguards.

However, no system, network, or method of electronic transmission is completely secure. We cannot guarantee absolute security.

Users are responsible for maintaining the confidentiality of their account credentials and promptly reporting any suspected unauthorized access or security incident.

7. Data Retention

We retain information for as long as reasonably necessary to:

• Provide and maintain our services
• Support interpretation operations
• Maintain session records
• Meet contractual obligations
• Resolve disputes
• Enforce agreements
• Maintain security and platform integrity
• Comply with legal, regulatory, accounting, and reporting requirements

Retention periods may vary depending on the type of information, organization settings, contractual terms, applicable law, and the purpose for which the information was collected.

8. Your Privacy Rights

Depending on your location and applicable law, you may have rights regarding your personal information, including the right to:

• Request access to certain personal information
• Request correction of inaccurate information
• Request deletion of certain information
• Request information about how your data is processed
• Object to or restrict certain processing
• Request data portability where applicable
• Withdraw consent where processing is based on consent

To submit a privacy-related request, contact us using the information provided in the “Contact Us” section below.

Some requests may be subject to identity verification, legal limitations, contractual obligations, or applicable retention requirements.

If you use VilSal Connect through an organization, your organization may control certain information and privacy requests. In such cases, you may need to contact your organization directly.

9. Cookies and Similar Technologies

We may use cookies and similar technologies to:

• Keep users signed in
• Maintain platform functionality
• Remember preferences
• Understand website and platform usage
• Improve performance
• Support security and fraud prevention

You may be able to manage cookies through your browser settings. Disabling certain cookies may affect the availability or functionality of some website or platform features.

10. Third-Party Services

VilSal Connect may integrate with or provide access to third-party services. Those services may have their own privacy policies and practices.

We are not responsible for the privacy practices, content, or security of third-party websites or services that are not controlled by VilSal Connect.

11. International Data Transfers

VilSal Connect may process or store information in countries other than the country where you are located.

When information is transferred internationally, we may use appropriate safeguards and contractual protections as required by applicable law.

12. Children’s Privacy

VilSal Connect is not intended for children under the age of 13, and we do not knowingly collect personal information directly from children without appropriate authorization.

Organizations using the platform in settings involving minors are responsible for ensuring that their use complies with applicable laws and consent requirements.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices.

When we make changes, we will update the “Last Updated” date at the top of this page. Material changes may be communicated through the platform, by email, or through another appropriate method where required.

Your continued use of VilSal Connect after an updated Privacy Policy becomes effective indicates your acceptance of the updated policy, to the extent permitted by law.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us through the VilSal Connect website or through the contact information provided by your organization.

VilSal Connect
Interpretation Management Platform